I don't even remember where I found this site, but it's in my Google Reader, so I get to check it out regularly. The website is called (The Customer's) Not Always Right and it shares humorous customer stories from those on the front lines - the people behind the counter or on the other end of the phone. Since much of my working life was Customer Service related, I can relate to a lot of these stories. And I could probably tell a few myself.
What I like best about it is that not all the stories are "Look at the dumb customer!", though there are a few of those in there. There's a great mix of customers who realize just what they said a little too late, stories of things overheard while doing their jobs and just complete and utter head shakers. Having been both the customer and the CSR, I get amusement with every entry I read. I hope you will as well. And just to give you a taste, I'm going to share my favorite story to date:
Smoke Your Veggies
Smoke Your Veggies
RESTAURANT | ST. LOUIS, MO, USA
(I’m a waitress taking the order of a little girl and her mother.)
Young Daughter: “I’ll get the mac’n’cheese. Extra cheesy!”
Mother: “No, you certainly will not. It’s your third day eating mac n’ cheese, missy! You’re going to get chicken and broccoli.”
Young Daughter: “But mommy! Eddie said that broccoli is bad for you!”
Mother: “Your brother most certainly did not!”
Young Daughter: “Yeah! The other day I saw him smoking his broccoli and when I asked if I could he looked at me and said that it’s very bad for little girls like me. His eyes were all red and everything!”
Mother: “When was this?!”
Young Daughter: “Yesterday! But his friend brought over more broccoli today. They’re weird.”
Me: *feeling very awkward* “Ma’am, I can get the check for you if you’d like to leave?”
Mother: “That’d be great. And could you box up an order of mac’n’cheese please? Oh, and some really good smelling stuff? I figure they’ll have the munchies and I want to torture them.”
Young Daughter: “I’ll get the mac’n’cheese. Extra cheesy!”
Mother: “No, you certainly will not. It’s your third day eating mac n’ cheese, missy! You’re going to get chicken and broccoli.”
Young Daughter: “But mommy! Eddie said that broccoli is bad for you!”
Mother: “Your brother most certainly did not!”
Young Daughter: “Yeah! The other day I saw him smoking his broccoli and when I asked if I could he looked at me and said that it’s very bad for little girls like me. His eyes were all red and everything!”
Mother: “When was this?!”
Young Daughter: “Yesterday! But his friend brought over more broccoli today. They’re weird.”
Me: *feeling very awkward* “Ma’am, I can get the check for you if you’d like to leave?”
Mother: “That’d be great. And could you box up an order of mac’n’cheese please? Oh, and some really good smelling stuff? I figure they’ll have the munchies and I want to torture them.”
ROFL! That's gotta be extremely awkward, but I love the tactic of the vindictive mom. Mom's are the toughest people in the world. Stopping by from SB for the Follow My Blog Swap. I'll be back later. :) Hollychihuahua
ReplyDeleteThank you for letting me know about this website, it sounds really funny and as I'm a waitress I will surely love it!
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